FAQ

Frequently Asked Questions (FAQs) 

1. What sizes do you offer? We offer a wide range of sizes for all body types, from XS to XXL. Please refer to our Size Guide for detailed measurements and fitting advice to help you select the best size for you.

2. How can I track my order? Once your order is shipped, you will receive an email with a tracking number and a link to track your order. You can also track your order by logging into your account on our website and visiting the 'Orders' section.

3. What is your return policy? We accept returns within 30 days of purchase for most items in new, unworn condition with tags attached. Please visit our Return Policy page for detailed instructions on how to return an item.

4. Can I modify or cancel my order? Orders can be modified or canceled within 1 hour of placing the order. Please contact our customer service team immediately if you need to make changes. After this window, we cannot guarantee changes or cancellations as your order may already be in processing.

5. Do you offer international shipping? Yes, we ship worldwide! Shipping rates and delivery times vary based on destination. Please note that international orders may be subject to customs fees and import duties of the destination country, which are the responsibility of the customer.

6. How do I care for my apparel items? Care instructions vary by product and fabric type. Please refer to the care label on each item for specific instructions. Generally, we recommend washing in cold water, tumbling dry on low, and avoiding the use of bleach to preserve the quality of the fabric.

7. Do you offer gift cards? Yes, we offer electronic gift cards in various denominations. Gift cards can be purchased on our website and are delivered via email with instructions on how to redeem them at checkout.

8. How secure is my online order? Your security is our top priority. Our website is encrypted with SSL technology, and we never store your credit card information. Transactions are processed through a secure payment gateway to ensure your information is protected.

9. What payment methods do you accept? We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and more. Available payment options will be displayed at checkout.

10. I received a damaged/incorrect item. What should I do? We're sorry for the inconvenience. Please contact our customer service team within 48 hours of receiving your order with your order number and a photo of the damaged/incorrect item. We'll make it right as quickly as possible.

11. Do you offer discounts for first-time buyers? Yes, we offer a discount for first-time customers. Sign up for our newsletter to receive your welcome discount code and stay updated on future sales and promotions.

12. Can I shop from your website on my mobile device? Absolutely! Our website is optimized for mobile, tablet, and desktop use, allowing you to shop conveniently from any device.

If you have any other questions that haven't been addressed here, please feel free to reach out to our customer support team at Customercare@christiandevore.com or via our Contact Us page. We're here to help!